Contact us

To book a moving service, go to the Home tab, enter your pickup and delivery addresses, select your items, and confirm your booking. All bookings are processed exclusively through the Urban Camel mobile application. The process is simple and takes just a few minutes.

We accept Visa, Mastercard, American Express (if enabled), debit cards supported by Stripe, and any other payment methods Stripe may support. All payments are processed securely through Stripe and charged in Canadian dollars (CAD).

Yes, you can cancel your booking. If the booking has not yet been accepted by a mover, you will receive a full refund. Once a mover has accepted, you may cancel if more than 2 hours remain before the scheduled start time (a service fee may apply). Cancellations made less than 2 hours before the scheduled start time are non-refundable.

All movers are personally verified and vetted by Urban Camel to ensure they meet our safety and quality standards. Our verification process includes proof of experience, identity verification, criminal record checks, and other background screenings. We ensure that all service providers meet these requirements before they can provide services on our platform.

Urban Camel acts as an intermediary between customers and independent movers. Urban Camel is not directly responsible for any damage to property, loss, or delay caused during transportation. If you experience any issues, please contact us immediately at legal@urbancamel.ca or 450-531-1129.

We currently serve only in Ottawa, Canada but are definitely looking to expand to other cities in Canada.

You can track your move in real-time through the Urban Camel app. The platform allows you to book, pay, and track deliveries through the app. You will receive notifications when the mover is on their way, when they arrive, and when the move is completed.